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Once artwork or text type has been submitted with the order, we will look to send a digital sample via email within 12 hours. This can mean you receive this the next day if the order is placed in the afternoon. Once you approve the artwork or text, we can begin the processing of the order. We cannot begin the processing of the complete order without approval so if there are delays in approval, it will mean delays in the order. If there are issues with the sample sent, we will aim to rectify this promptly over the phone if possible. Please check the sample thoroughly as once approved and in order is in process, any mistakes cannot be rectified and we will not hold any responsibility.

We do offer same day or next day order dispatch with 24hr express delivery. However, this is dependent on a few factors: Time of day – If orders are placed before 12pm and customisation is confirmed they will be posted the same day. Order complexity - If the order is one type of plain or printed garment it will be posted the same day or next day at the latest. If there is a bulk order of many different printed garments, processing can take up to 4 days. Workshop activity – During busy periods like Christmas or major holidays we might have high order numbers. Therefore, processing might take up to 4 days, even for simple single orders. Please bear this in mind, although we will also notify you in advance where possible.

You can complete payments with all major credit and debit cards. We also accept payment via PayPal.

The choice of vinyl printing, silk screen or embroidery will depend on the garment type and intended use. On some garments we will only use one type of tried and tested customisation so please see our customisation guide to make the right choice. For specific questions and queries on a logo/text please contact us for clarification.

Our returns policy is different for plain and customised orders. Plain orders – We accept returns on plain orders up to 30 days after purchase and will replace the order at no cost or refund where there is an unlikely case of garment defect. In all other instances where the customer is unsatisfied with the order, they will need to pay for postage costs of returns within 30 days. Customised orders – Our digital sampling (as well as physical sampling option) order procedure means that we only accept returns on custom orders where there is a fault with the customisation and/or garment. This is valid for 30 days upon purchase. Any other instances of customised order returns like artwork mistakes or changes will not be accepted. Despite our strict policies outlined above, customer satisfaction is very important to our company ethos and every return case will have individual issues that will be dealt with by our considerate staff. Please do not hesitate to contact us with any issues on the orders dispatched and we will aim to resolve them promptly. Call 01923 440001 or drop us an email.

Each item in our online catalogue has a separate size guide in the description so please check this before ordering. We use a variety of suppliers and each have their own size guides per item. If you are unsure about a particular size fitting, please contact us and a member of our team will clarify the size guide and stock available.

If there is a particular type of garment colour, size or fitting that is not available in our online catalogue, then please contact us directly to make a special order with our suppliers.

We do supply samples for all orders submitted upon request, but this will be charged as a normal single order on that garment. This is due to the processing costs.

We accept most image formats for printing and embroidery customisation from JPEG, PDF, PNG and TIFF. If you have difficulty obtaining these types of common image formats a screenshot from mobile or computer will also be acceptable depending on resolution and clarity. Please also check our artwork submission guide and contact us if you have further questions.